Frequently Asked Questions
Jimmy Textiles offers a variety of window treatment solutions including curtains, blinds, shades, and drapery. Each product is available in multiple styles, materials, and colours to match your interior design needs.
Absolutely! We specialise in custom-sized window treatments to ensure a perfect fit for your windows. Contact us with your measurements for a personalised quote.
We offer a wide range of fabric options including cotton, linen, silk, velvet, and synthetic blends. Our selection caters to various budgets, styles, and functional needs like light filtering and insulation.
Ordering and Shipping
Orders can be placed through our website, over the phone, or by visiting our showroom. If you need assistance, our customer service team is here to help.
Custom orders typically take 4-6 weeks from the time of order to delivery, depending on the complexity and volume of the order. We will provide a more accurate timeline upon ordering.
Yes, we do ship internationally. Shipping costs and times vary based on the destination. Please contact us for specific details and rates.
Installation and Maintenance
Yes, we offer professional installation services for our window treatments and wallpapers. Please contact us for availability and pricing in your area.
Care instructions vary depending on the material. Generally, most curtains and upholstery can be vacuumed with a brush attachment and spot cleaned. Some fabrics may require dry cleaning. Refer to the specific care instructions provided with your product.
If you experience any problems with your product after installation, please contact us immediately. Our team is on standby to offer support, advice, and, if necessary, repair services to ensure your satisfaction.
Returns and Refunds
We accept returns within 30 days of delivery for most products in their original condition. Custom-made items are non-returnable unless there are defects in material or workmanship.
Please contact our customer service team with your order details to initiate a return, refund, or exchange. Note that custom orders may have different policies.
Safety and Compliance
Safety is a top priority for us. We offer various child and pet-safe options, including cordless and motorised window treatments. Please consult with our team to find the safest options for your home.
Yes, all our products meet or exceed industry standards for quality and safety. We are committed to providing high-quality, durable, and safe products to our customers.